- Manage our motivated support team in LA
- Communicate with Berlin headquarters
- Supporting the team to solve difficult customer issues
- Coordinating and improving existing support systems and processes
- Working closely with quality assurance, product management and distribution services
- Assisting American customers and partners with support issues for both Mac and PC platforms via email and phone
- Writing knowledge base entries and FAQs for NI products
- Testing and verifying technical issues relating to NI products
- Proven track record as support team manager or a comparable position
- Proven customer service skills
- Providing coaching to support agents
- Analyzing support statistics to improve performance
- Customer-oriented manner and independent work methods
- Excellent communication and organisational skills
- Very good trouble shooting skills on Mac and Windows systems
- Broad knowledge of computer-based music production, including NI products, 3rd-party audio software (particularly sequencers such as Pro Tools, Cubase and Logic) and MIDI/audio hardware devices
- Highly motivated and reliable
- Solution and process-oriented
- Very good phone communication skills
Native Instruments, a global leader in the music software industry, offers an exciting position within a highly motivated team in Hollywood California. We pride ourselves in a positive working environment and offer benefits such as a 401(K) option, full-coverage health care and paid vacation time. Competitive compensation is based on education and experience with ample development opportunities within a dynamically growing enterprise. In addition to this, the position offers integration in the international music scene as well as the metropolitan city of Los Angeles.
Your application will of course be treated confidentially. We ask prospective applicants to post serious applications (cover letter, resume, copies of certificates, potential start date as well as prospective salary) to jobs-usa@native-instruments.com (Please state the position "Customer Support Manager USA" you are applying for in the subject of the email) or to the following postal address:
NATIVE INSTRUMENTS North America
5631 Hollywood Boulevard,
Los Angeles, CA 90028
USA
For further information please contact Jeff Horton at +1-866-556-6487
or via email to jobs-usa@native-instruments.com
NATIVE INSTRUMENTS North America
5631 Hollywood Boulevard,
Los Angeles, CA 90028
USA
For further information please contact Jeff Horton at +1-866-556-6487
or via email to jobs-usa@native-instruments.com
