What are the delivery charges for orders from the Online Shop?

Which payment methods are accepted in the Online Shop?

How long will delivery take?

How secure is shopping in the Online Shop? Is my data protected?

Can I try the product out before I buy?

What is the difference between a download version and a boxed version?

Is it possible to receive the serial number by email before my package arrives?

What exactly happens after ordering?

Why have I not received an order confirmation?

Do I receive an invoice for my order?

I have not yet received my delivery, although the online shop says the delivery time for my country has already passed.

Do I have to pay a customs duty for the goods if I order from Native Instruments?

I haven't received a serial number for my download product.

I am having difficulties registering/activating my product.

I am having technical difficulties and have questions regarding my product.

I would like to sell a product and transfer it to another customer.

Can I cancel a purchase?

I have lost my CD / my CD is damaged.

My download is lost. Can I receive a new download link?

Does Native Instruments offer Educational Versions of its products?

Is there an NI reseller in my area?

How can I contact NI?

What does "VAT" mean?

May I pay in US Dollars or another currency instead of EURO?

Worldwide standard delivery from our Online Shop is completely free! If you would like to receive the goods faster, you can select and pay for a faster delivery method in many countries.

In all countries we accept payment by credit card (Visa, Euro/Master, and American Express) and by PayPal. Inside Germany you can also pay cash on delivery or by bank transfer. Download orders can only be paid for by credit card and PayPal.

The following table offers a good guide. You can find the exact delivery time for individual countries in the shop after you have added a product to your shopping basket.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details can not be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

We offer demo versions for most of our products which you can download directly from our website. These versions contain the full function range of the product. You will find the link in the left hand column of the product page. Furthermore, many resellers will also let you test products before purchase.

A download version including the manual in PDF-format can be downloaded directly from the website. You will then receive an email with the serial number. With the boxed version you receive the physical product including a printed manual. The serial number will be in the package.

No. Please wait for your package- the serial number is in the box.

After ordering you will promptly receive an order confirmation by email. After processing the order the package will then be sent the same day, or at the latest, the following work day. With payments made by bank transfer, the package will be sent as soon as the payment is received.

If you have not received an order confirmation email directly after making your order, you may possibly have given us an incorrect email address. In this case please contact our Order Support to check whether we received your order.

Yes. An invoice is included with your package and sent by email in a PDF form. With the download version you'll receive the invoice as a PDF by email.

In individual cases dispatch delays, which NI has no influence over may occur. These may differ from country to country. Please contact our Order Support with the details of your invoice and/or order number.

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Your serial number is sent automatically by email. Please by sure that the email isn’t currently in your spam filter or is already written into your registration account. If you cannot find the serial number, please contact our Order Support.

Please refer questions regarding registration to our registration support team: Registration Support...

Please refer technical questions to our Technical Support...

Please refer your question to our Registration Support...
Attention: EDU versions for educational use may not be resold or transferred. Further information can be found in our AGB...

You can cancel your order within two weeks of receipt of the first goods delivery in writing or by email.
The above provision does not include software products opened by the customer or products downloaded to the buyer's computer or data storage device. Further information can be found in our AGB...

Please refer to our Order Support. Please make sure that your product has been registered in the system with us.

In many cases you can simply download the demo version of the product, install it and activate with your serial number - all new demo version are full versions running in demo mode. If this should not function, registered users can receive a new download link without the relevant serial number. Please refer to our Order Support.

Yes. We also offer versions for students of universities, academies, conservatories and the SAE as well as for teachers and educational institutions. All information, a FAQ page and an order form can be found here: here...

A selection of worldwide dealers selling Native Instruments products can be found here...
If there is no reseller near you, please contact the distributor for your country, or contact the NI Order Support.

Our full contact information can be found here...

VAT stands for Value Added Tax which is an indirect sales tax. If you live in the European Union (but outside of Germany) and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field of the order form. Before finalizing the order process the German VAT will be deducted from the sales price to avoid double taxation.
Please make sure that you are actually exempted from VAT for purchases in the EU before you fill in your tax ID. Otherwise please leave the optional field for the VAT-ID free.

Orders from the following countries will be charged exclusively in EUR.